DUE TO COVID-19, CARRIERS ARE EXPERIENCING DELAYS
- Apothecary items are blended + poured to order. I ship out all orders once a week. Please expect your order to ship within 2-5 business days (Monday - Friday excluding holidays).
- I currently ship within the United States excluding Alaska + Hawaii. I do not ship internationally at this point.
- If your package is returned to me because the address was entered incorrectly at checkout, I will contact you to request another address + additional shipping charges.
BLK MGK WOMAN is not responsible for shipping delays, damage or loss. I pack your order very carefully to avoid possible damage. All orders ship via USPS Priority + include tracking info/insurance. If your item has been damaged, lost or stolen after delivery please contact your local post office. Please email me at email@example.com for any information you may need while filing a claim with USPS.
- File a claim: https://www.usps.com/help/claims.htm
RETURNS + EXCHANGES
To maintain safety + the hygenic integrity of my products, I am unable to accept returns or exchanges. However, your satisfaction is very important to me! If you receive a defective item, please contact me at firstname.lastname@example.org within 3 days with details + photo evidence of the product + the defect. If you are entitled to a replacement, I will replace the product (not including shipping) or refund the purchase price, using the original method of payment.